Digital First Customer Strategy

Our draft Digital First Customer Strategy sets out how we aim to use Digital, Data and Technology to improve our customer’s experiences when contacting us and our organisational efficiency.

Digital First does not mean forcing everyone to do everything online. It means encouraging and supporting those that can or want to be able to access the information and support they need from the council online to be able to do so. If we can achieve this, then those customers that really need to speak to us on the phone or face to face would be able to do so more easily and conveniently than they can now.

We want your views on our proposed approach and what it might mean to you, your friends and family and your community.