Capturing SUP feedback | Get Involved Torfaen

Please add your name and role title

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Please add your email

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Which DIRECTORATE do you work in? Tick more than one if the work is cross-cutting.

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Adults & Communities

Children & Families

Economy & Environment

Resources

Next, please tell us which service this information relates to, eg. Active Travel, libraries, customer service, etc.

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HOW do you capture the perspectives and feedback from residents/users of your service? Please tick all those that apply

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Face-to-face at the point of delivery of the service

By phone on an ad-hoc basis

By email when we receive ad-hoc enquiries

Via a planned specific survey online (incl. paper version)

Via a planned specific consultation/engagement via an email service user database

Via continuous feedback throughout the year to capture using phone/email/face-to-face

Via planned specific face-to-face events

Other (please specify)

WHAT service user perspectives/customer feedback has been captured over the past 12 months?

ie. What were they commenting on? A one-off event, an aspect of the service, the service as a whole, customer satisfaction?

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WHEN was this feedback captured? Tick all that apply

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Quarter 4 : 1/1/26-31/3/26

Continuous

Only once a year (when?)

HOW has the information you have captured helped change/shape/inform the delivery of the service, or the policy or project strategy?

This is a really important part of this report, we really would like to capture how SUPs have made a difference, however small. Thanks

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When is your next opportunity to capture SUPs?

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10.

Would you like any support in terms of utilising Get Involved to help with your engagement with residents and service users?

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Select option

11.

Are you aware of the internal staff Participatory Group for colleagues who do engagement as part of their role?

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Select option