DEMOCRATIC AND MEMBER SERVICES SURVEY 2025

Dear Member,

The Democratic and Member Services Team along with the Scrutiny Team would like to know how well supported you feel to undertake your role.

It would help us if you could please complete the following short survey which will help us gain an understanding of the level of member satisfaction. This will help us improve and plan for the year ahead.

This survey is split into 3 sections.

Part 1 – is for all members and asks you about your experience of the support provided by the Member and Democratic Services Team.

Part 2 is for Scrutiny Committee Members and asks for views on the scrutiny process and the support provided.

Part 3 - is for Cabinet Members only and asks for views on the scrutiny process and Cabinet’s input to that process.

Thank you for taking the time to complete this survey.

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SECTION 1 - TO BE COMPLETED BY ALL MEMBERS

General support provided under the agreed “Offer of support”

How satisfied are you with the following support?

Please rate this on a scale of 1 - 5 with 1 being dissatisfied and 5 being very satisfied.

Assistance with expense claims via iFOR

Not satisfied

Satisfied

Very satisfied

Completion of Members’ Small Schemes

Not satisfied

Satisfied

Very satisfied

Members’ room

Not satisfied

Satisfied

Very satisfied

General enquiries

Not satisfied

Satisfied

Very satisfied

What improvements would you like to see to any of these functions?

How satisfied are you with the overall service provided by the Democratic and Members Services staff?

Please rate between 1-5 with 1 being poor and 5 being excellent.

The welcome you received

Politeness

Speed of response

Efficiency

Confidentiality

Quality of service delivered

How useful do you find the Members Missive that is circulated weekly to Members by email?

Please rate between 1-5 with 1 being not useful and 5 being very useful.

Do you have any suggestions for improvements or additions to the Members Missive that would assist you in your role?

What additional support, if any, would you like to see from the Democratic and Member Services Team?

Equipment

How satisfied are you with your council provided equipment?

Please rate between 1-5 with 1 being dissatisfied and 5 being very satisfied.

Laptop

Mobile

Tablet

Is your current equipment sufficient for you to effectively carry out your role as a councillor?

Member Training and Development

What, if any, training do you require with regards to using your ICT equipment and mobile phone?

10.

How often do you use the Councillors Hub on SWOOP?

Please rate between 1-5 with 1 being never and 5 being very often.

11.

How useful do you find the Councillors Hub?

Please rate between 1-5 with 1 being not very useful and 5 being very useful.

12.

What improvements would you like to see to the Councillors Hub?

13.

How useful do you find the content of member training sessions and policy development seminars?

Please rate between 1-5 with 1 being not very useful and 5 being very useful.

14.

What would encourage you to attend more training sessions and member seminars? What improvements would you like to see?

15.

How effective do you find the Councillor Hub, Members' seminars and Training in supporting you to fulfil your role as a councillor?

Please rate between 1-5 with 1 being not very well equipped and 5 being very well equipped.

16.

Are there any specific requirements that you feel would assist you in your role?

Management of meetings

17.

How do you rate the overall management of the following meetings?

Please rate between 1-5 with 1 being poor and 5 being excellent.

Council

Cabinet

Regulatory - Planning / Licensing / Pensions

Overview & Scrutiny

Other meetings (eg Site visits, Panels, Hearings)

18.

How convenient are the following start times of committee meetings for you?

Please rate between 1 - 5 with 1 being not at all convenient and 5 being very convenient.

10:00am

1:30pm - 2:00pm

4:00pm

19.

What other suggestions or comments would you like to make about how Democratic and Members Services could be improved?

20.

Do you have any other comments you would like to add?

If you are a cabinet member please skip straight to section 3.